Bliss by Love, LLC maintains a strict all-sales-final policy for its artisanal chocolate products to reflect their perishable, handcrafted nature and to comply with industry best practices for “final sale” items.
However, recognizing that shipping can sometimes result in damage, Bliss by Love, LLC provides a limited exception: customers who receive damaged goods may request assistance by submitting photographic or video evidence within ten days of delivery.
Once a claim is verified, customers may choose either a replacement shipment at no extra cost or a store credit equal to the purchase price, in line with standard ecommerce procedures for damaged merchandise.
Customers initiate the process via designated support channels, and Bliss by Love, LLC commits to evaluating each claim and communicating the outcome within a defined inspection period, ensuring transparency and prompt resolution.
This approach balances consumer protection obligations under FTC and EU legal directives with the company’s need for clear final-sale terms and efficient handling of shipping‐related issues,
All Sales Final: All handcrafted bars, single-origin blends, custom bundles, limited-edition releases, and subscription boxes are sold as final-sale items and are not eligible for return, exchange, or refund except as provided below.
Perishable & Custom Products: Custom or made-to-order products, including gift sets, are likewise designated final sale, consistent with ecommerce norms for personalized merchandise.
Coverage: If your order arrives damaged, Bliss by Love, LLC will consider a claim provided you submit evidence of damage within ten days of the delivery date.
Eligibility: Damage must have occurred during transit; items spoiled due to storage, environmental conditions, or customer mishandling are not covered.
How to Submit: Email [email protected] or use the website’s contact form within ten days of delivery, including your order number, a clear description of the issue, and photo or video proof of damage.
Required Evidence: Provide images or a short video showing both the damaged item and its original packaging to expedite verification.
Review Period: Bliss by Love, LLC will confirm receipt of your claim and notify you of approval or denial within three business days of submission.
Resolution Options: Upon approval, you may choose either:
Replacement Shipment of the same product at no additional cost, or
Store Credit equal to the original purchase amount, valid for 12 months from the date of issue.
Return Shipping: If a damaged item must be returned, Bliss by Love, LLC will supply a prepaid shipping label; customers must use this label or may be reimbursed for reasonable return shipping costs upon approval.
Timeliness: Use the provided label within seven days of receiving it to ensure the fastest replacement process.
Misuse & Tampering: Claims for damage resulting from customer misuse, unauthorized alteration, or wear beyond reasonable transit impact will be denied as outlined in FTC penalty offense guidelines.
Perishables: Items spoiled due to improper storage or environmental factors (e.g., high heat) are not eligible for replacement or credit.
CCPA (California): California residents may exercise rights under the CCPA—accessing, correcting, or deleting their personal data—without affecting eligibility for damaged-goods claims.
EU Legal Guarantee: EU consumers retain a two-year right to repair or replacement for defective goods under the legal guarantee directive; this policy complements that right with a ten-day reporting window for shipping damage claims.
For questions or to submit a damage claim, please contact:
Bliss by Love, LLC
Email: [email protected]
